Monthly Archives: March 2010

Macy’s Customer Service

For a company that is struggling so publicly and trying so hard to stay afloat, you’d think they’d spend more time on their customer service and not just their advertising.

I see Macy’s advertising everywhere. I always see that they’re having a one day sale or a red apple sale or whatever it is they have.

They have a throw that I’d like to purchase and this weekend it was on sale for $35 (from $80!). Online you had to spend $99 to get free shipping and I didn’t care to buy anything else, so I called the 34th St store, the only one in Manhattan that I’m aware of, to see if they carried the color I wanted. It rang and rang and rang for probably 5 minutes before I hung up. I decided just to brave the tourists and make the trip to the store. When I got to the bedding floor, a woman organizing some things confirmed that they, in fact, were sold out of the color I want. She assured me though that they could send it to me if they had it in the warehouse. I said something about that being great because I didn’t want to order it from the site and have to pay the $10 of shipping. They did have it in the warehouse, so she started to check me out.

The throw wasn’t coming up the sale price in the system, but she said if I had a print out, she could honor that. I did not, but I did have the site up on my phone. She said she needed an actual print out (why?!) and that I could go up to the wedding registry and print one out. While I was gone she said she’d get her manager to make sure they could honor it. I said, well, rather than wasting my time going up there if you can’t honor it, maybe we should find the manager first. She said that would take longer than me just going, so I went.

When I came back with the print out, I guess they could honor it and she rang me up. It was coming out to $44 before tax. I kept saying, what about the sale price? I don’t understand. She finally said it was for shipping. *bug eyes* Shipping?? I told her that if I had to pay shipping I didn’t want it. Surely, I can find something just as nice without having to pay shipping because they don’t have what I want in store. She apologized, said she didn’t realize I’d said before that I didn’t want to pay shipping, and I went on my way.

What store now-a-days makes you pay shipping for having something they don’t have in store shipped to you?? I can’t tell you the last time I was asked to pay shipping for an item like that. I can tell you the first time I remember not having to pay shipping to have something sent to me that they didn’t have in store though. It was my first year of grad school – ’05/’06.

Macy’s, I want to keep you in business. I want to purchase items you carry. However, I will forgo items when I cannot get shipping for free and when I’m asked to pay for shipping of an item I am paying for in store that is being shipped to me because it is not available in the color or size I want. If you want business to get better, keep up with your competitors – people will go elsewhere to get what they cannot get from you. Live in the now.

“Urgent”

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It’s amazing to me what people mark as urgent in emails. I very, very rarely make use of marking an email “high importance” or “urgent.” There are people who do it for every email they send. Do they really think they’re that important to me? It’s amazing. Unless something significant happening depends on your email being read or responded to, it’s probably not that important. Billing is not one of those things. A red exclamation point in my in box means nothing to me – similar to “asap” (shudder).

Ender’s Game

I decided this year to start a book club. Partially because I failed miserably at reading as much as I wanted to last year and partially because it sounded fun and I’ve kind of always wanted to be in one.

I’ve meant to blog about the books we’ve read, but that obviously hasn’t happened. In January we read The Help by Katheryn Stockett. In February we read the Guernsey Literary and Potato Peel Pie Society. This month we’re reading Ender’s Game. I’m happy for the break from a chick flick in a book. I don’t really read much science fiction. The last sci-fi book I read was 1984, if that counts, and before that it would have been something by Ray Bradbury…and years before.

I really enjoyed this book. It was a quick read for me and I found it very entertaining and funny. There were some lines in the book that literally made me laugh out loud, which I certainly did not expect from this book. It’s not super sci-fi, mostly it just takes place in space. I definitely say check it out.

Climbing the Corporate Ladder

Moving on up this week…I got a promotion on Tuesday.

Been working my butt off, which is why I’ve been so MIA – please excuse my long absences.

Winding Rivers Cowl

I’ve been working on this cowl for a couple of weeks called the Winding Rivers cowl. I saw another girl with it who’d made it and really liked it, so I made one of my own. I took pictures down on the pier yesterday before I sewed it together so that I could have a pic of it laid out flat. Doesn’t it look cool?

2010 Oscar Fashion Review

So I watched the Oscars last night from red carpet to end. I was watching for a family member of mine who co-wrote and co-directed Up. When they won he didn’t even go on stage, just the other writer/director. Disappointing, but I’m so happy they won multiple awards!!!

I’m so happy Sandra Bullock won, and she looked so pretty last night! I loved the gold dress and the red lipstick with it. Her hair looked perfect – all in all, she and her stylist did a really great job. Her acceptance speech was so touching and she even threw a little comedy in there, she did a great job.

Jennifer Lopez also looked amazing. Her dress, by Armani Prive, was a very soft pink with beautiful detail that looked like big petals. I loved the dress, I want it.

I loved the huge bun Sarah Jessica Parker had, but her dress was awful. It looked like a sack…with a bunny tail.

Rachel McAdams looked great in this dressed that looked like it was painted in watercolors. I love the crisscross detail at the top that cinches in her waist. She looks good with any hair color – the blond looks great.

I loooooved Vera Farmiga in her fuchsia Marchesa ruffled gown. She looked amazing!

I did not like Zoe Saldana’s Givenchy Haute Couture gown. at. all. The pink sparkly corset top didn’t match the lavender skirt. The ruffles look like a junior high student cut up tissue paper and glued on little pieces – in fact, I think I did that in an art class when I was younger. There was just way too much going on with this dress, it didn’t look like it fit well around her hips and it looked a bit like an art project.

Carey Mulligan’s Prada gown that is embellished with crystals looks like a 1999 prom dress complete with asymmetrical hem line. Her look seems outdated to me – maybe it’s so fashion forward it looks old? Either way, I’m not a fan.

And P.S., what was up with George Clooney all night? He looked so pissed off. When everyone stood to give Mo’Nique (congratulations to her, btw) a standing ovation, he and his Italian lady friend remained in their seats. His hair looked bad too. It was all very odd.

Chase’s Minimum Interest Fee

So I just took a look at my Chase account (checking and credit card) and saw that on my credit card, I had a balance of $1.50. I wouldn’t have charged $1.50, so I took a look at the statement to see what it was. Chase now charges their customers a “Minimum Interest Fee” if you have a $0 balance between the end of your month statement month and when your statement is sent to you. I paid mine off a few days before and was apparently penalized for having a $0 balance on my credit card. It’s total bullshit – just a way for Chase to make up the $$ they’re no longer making from the new restrictions the government has placed on them. When I called they removed it as a courtesy. Courtesy my foot, it’s just supposed to make me feel better. All these made up banking and credit card fees are so ridiculous.